Security & Privacy
# Security & Privacy Policy
This Security & Privacy Policy explains how Jurae (“Jurae”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or use our services.
Website: jurae.com.au
Address: 29 Millaroo Dr, Helensvale QLD 4212, Australia
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## Your Privacy
At Jurae, we respect your privacy and are committed to protecting your personal information. We collect and use personal information only where it is reasonably necessary for our business operations, including processing orders, delivering products, responding to enquiries, improving our website, and providing customer service.
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## Information We Collect
We may collect personal information that you provide to us, including:
* your name;
* email address;
* phone number;
* billing and delivery address;
* order details;
* payment and transaction information;
* customer service enquiries;
* any other information you provide when contacting us.
We may also collect basic website usage information, such as browser type, device information, IP address, pages visited, and cookies, to help improve website performance and security.
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## How We Use Your Information
Jurae may use your personal information to:
* process and fulfil your orders;
* arrange shipping and delivery;
* provide order updates and customer support;
* respond to enquiries, returns, exchanges, or complaints;
* improve our website, products, and services;
* send marketing emails where you have subscribed or consented;
* prevent fraud, misuse, or unauthorised transactions;
* comply with legal obligations.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
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## Payment Security
Payments made through our website are processed securely by third-party payment providers. Jurae does not store your full credit card details.
Payment providers may collect and process your payment information in accordance with their own privacy and security policies.
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## Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website traffic, and support online shopping functions such as carts and checkout.
You may disable cookies through your browser settings, however some website features may not work properly.
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## Disclosure of Personal Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
* payment processors;
* shipping and delivery providers;
* website hosting providers;
* email and marketing service providers;
* customer support tools;
* professional advisers;
* government or regulatory authorities where required by law.
We do not sell your personal information.
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## Website Hosting
Our online store may be hosted by third-party e-commerce platforms and service providers, such as Shopify or similar providers. These providers help us operate our website, process orders, and deliver online shopping services.
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## Protecting Your Information
Jurae takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no internet transmission or electronic storage system is completely secure. Customers should take care when using the internet and avoid sharing sensitive account or payment information with others.
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## Accessing or Correcting Your Information
You may contact us to request access to, or correction of, the personal information we hold about you.
We may need to verify your identity before processing your request.
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## Retention of Personal Information
We keep personal information only for as long as reasonably necessary for business, legal, accounting, tax, or customer service purposes.
When personal information is no longer required, we will take reasonable steps to delete, destroy, or anonymise it.
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## Overseas Disclosure
Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
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## Privacy Complaints
If you have any concerns about how your personal information has been handled, please contact us with details of your concern.
We will review your complaint and respond within a reasonable timeframe.
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## Changes to This Policy
Jurae may update this Security & Privacy Policy from time to time. Any updates will be published on our website with the revised effective date.
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## Contact Us
For privacy-related enquiries, please contact:
Jurae
29 Millaroo Dr
Helensvale QLD 4212
Australia
Website: jurae.com.au
Last updated: [Insert Date]